1) When battling between logic and emotion, you choose one or the other. Try choosing a balance between the two. Customers are people and deserve logical emotion.
2) You are letting pricing put you out of business. I’m not saying offer discounts, but don’t let pricing be the reason your customer walks away.
3) You are not following up with them and assuming they are doing fine. While you are assuming, your competition is giving them reasons to change over.
4) We live in a world of 10 second videos and 140 characters. If you are not fast or flexible, you’ve lost your customer.
5) You take your time returning emails. As a rule of thumb, an email to a customer should be returned at the same rate as if they were to text you.
6) Customers don’t buy from companies, they buy from people. Are you changing people in your company too often?
7) It’s fine to upsell to an existing client, but never upsell or suggest a product or service to a client who you know in your heart doesn’t need it.
8) You forgot what you promised or committed to in your previous conversation and do so repeatedly.